FAQ’s


🐠 Frequently Asked Questions (FAQ)

1. What do you sell?

We specialize in handcrafted mini aquariums, terrariums, paludariums, and aquarium accessories. Each piece is uniquely designed, combining natural beauty with functionality. We also stock select live aquatic plants, shrimp, snails, and accessories—sold separately.

2. Are your products ready-made or custom-built?

Most of our pieces are ready-made and listed as-is, but we also accept custom build requests. If you’d like a specific size, theme, or layout—just contact us and we’ll create a design tailored to your space.

3. Do the aquariums and terrariums come with live fish, shrimp, or snails?

No, our tanks do not come with live animals. They include live aquatic or terrestrial plants where specified, but fish, shrimp, and snails are sold separately. Be sure to check individual product listings for full details.

4. Is it safe to ship live plants and shrimp?

Yes, we use eco-safe packaging and only ship live items early in the week to avoid delays. We partner with Courier Guy for reliable delivery and use temperature-sensitive packing to protect live goods during transit.

5. Where do you deliver to?

We deliver nationwide across South Africa. Shipping is handled by Courier Guy. Local pickup available

6. How long does delivery take?

Delivery takes 2–5 business days depending on your location. Handcrafted or custom items may require an additional 1–2 days to prepare. You’ll receive tracking info once your order ships.

7. What are your shipping costs?

We offer free delivery on orders over R1000. For smaller orders, a flat-rate shipping fee will be calculated at checkout. Custom or large builds may incur additional courier fees, which will be communicated upfront.

8. Do you accept returns or refunds?

Due to the delicate, living nature of our products, we do not accept returns on live plants, livestock, or custom builds. However, if your order arrives damaged or incorrect, please contact us within 48 hours and we’ll gladly assist.

9. Can I request a specific design or layout?

Absolutely! We love bringing your ideas to life. Contact us with your concept, size, and budget—we’ll guide you through the custom build process.

10. How do I care for my mini aquarium or terrarium?

Each order includes a basic care guide. You can also visit our blog for expert tips, or contact us with specific questions—we’re here to help you succeed as a plant or aquatic parent!

11. How do I contact you?

You can reach us at any time: